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Insurance Claim

Log​

  • 12/09 - spoke with general contractor regarding a revised written estimate. Since he's still waiting on subs and will not have the trusses until January, I made an easier to read/compare spreadsheet of the labor and materials costs to compare them to the adjuster's report.
  • 11/18 - holding claim settlement check until adjusted
  • 11/11 - claim settlement arrived in the mail
    • spoke with agent who asked for estimate from contractor to adjust claim instead of sending another adjuster to the house
    • spoke with contractor who said settlement is not accurate and requested that I ask for another adjuster
  • 11/05 - claim estimate completed and added to claims hub portal
  • 11/05 - claims adjuster called
    • said he was wrapping the estimate and asked about food loss
  • 10/28 - met with claims adjuster ( Jonathan Bonitez Lozano? )
    • Appt @ 8am but showed up @ 6pm - took notes/photos
    • submitted additional photos to insurance portal / shared damages list
    • "allow 10 days for report" ( workdays would put it @ 11/11 )
  • 10/09 - spoke with Mr. SaintCome and scheduled appt for 10/28
  • 10/06 - adjuster called and changed in portal ( Evans SaintCome )
    • returned call and left several voicemails
  • 10/01 - called adjuster assigned in portal ( Mick Kayat ) left message
  • 09/30 - "I don’t see your claim filed yet. Need me to file it for you?"
    • Claim filed # 40-P833-5X2 ( portal says filed on 9/29 )
    • Coverage: 400K dwelling, 300K personal property, 120K loss of use
      • Deductible: $4,005
  • 09/27 - Notified agent via text ( Brian Schoch )
    • agent responded "I will get the file claimed for you guys this morning"

Reps​

Brian Schoch - State Farm - 864-223-1077 https://www.statefarm.com/agent/us/sc/greenwood/brian-schoch-26hpz1ys000 https://brianschoch.com
License - SC-3612609

Adjuster - Jonathan Benitez Torres - 884-445-8430